Support
We respond to every support email within 4 business hours (US Central time, Monday through Friday). For urgent issues affecting an active push or connection, include your purchase order ID and we will prioritize the response.
Get in touch
Email: help@faishion.io
Response time: within 4 business hours, Monday through Friday.
Frequently asked questions
How do I connect my Shopify store?
Install fAIshion Inventory IQ from the Shopify App Store. Shopify walks you through approving the connection and links your store automatically. There's no store URL to enter, and the connection takes effect immediately.
How do I connect Studio to Shopify?
Install fAIshion Studio from the Shopify App Store. Shopify links your store; there's no store URL to enter.
What file types can I upload as a purchase order?
fAIshion supports PDF purchase orders from major women's clothing wholesalers including Faire, FashionGo, Bloom, and others. Upload a single PDF and we extract every line item automatically.
Where do my pushed products appear in Shopify?
Products are created as drafts in Shopify admin → Products → All products. They are linked to every sales channel you have enabled (Online Store, Shop App, Facebook & Instagram, etc.) and become visible on those channels the moment you flip the product status to active.
How do I cancel my subscription or change plans?
Open Settings → Billing in your dashboard to change plans, view invoices, or cancel. Cancellations take effect at the end of your current billing period; you keep access through the end of the period you have already paid for.
How do I change or cancel my Studio plan?
To change or cancel a Studio plan billed through Shopify, open Studio, then Account, then Change plan in Shopify. To stop Studio, uninstall it from your Shopify admin under Settings, then Apps.
Can I delete my account and all my data?
Yes. Email us at help@faishion.io with the subject "Account deletion" and we will permanently delete your account and all associated data within 30 days, in line with our Privacy Policy.
My push to Shopify failed. What do I do?
Check that your Shopify connection is still active under Settings → Connections. If the connection looks healthy and pushes are still failing, email help@faishion.io with the purchase order ID and we will investigate.